Tim Gage
UX Design and Research

About

b. 1986, HK.

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Clients

Cisco

BC Housing

BC Hydro

Bluestream

Family Services

ICBC

Jungle Scout

LTSA

SaskPower

 
 

I’m a UX Designer & Researcher

My work is typically focused on UX design and research for complex enterprise applications.

These tend to be applications that support broad, unstructured goals or nonlinear workflows for users in specialized domains. Although each project has been quite different, some of the challenges I have encountered include:

  • Supporting highly trained users who have specialized knowledge

  • Helping users navigate, manage and make sense of large data sets

  • Supporting problem solving or end goals with unknown or variable underlying tasks

  • Handoff or collaboration among multiple roles, tools, or platforms

  • Mitigating the risk of executing high-value tasks, where high loss (e.g., revenue or human lives) is at stake

 

My Philosophy

During these projects I have come to appreciate 5 simple rules:

  1. Know your users

  2. Solve the right problem

  3. Ideate as a team

  4. Simplify the solution

  5. Test early

 

My Experience

I became a UX consultant in 2016. I’ve worked with clients in government, high tech, e-commerce, energy, entertainment, insurance, and the nonprofit sector. I’ve worked with both small start-ups and large corporations.

Most of my UX work has been focused on design challenges in data visualization, information search, content management, customer service, and document workflows.

 

Education

I have a Master UX Certification from Nielsen Norman Group (NNG). Although Master Certification is NNG’s highest level of certification I continue to train with them whenever possible. So far I have passed 25 of their exams including UX research, interaction design, information architecture, prototyping, design thinking, usability testing, UX writing, and web analytics.

I’ve also done visual design courses at UBC, Emily Carr and Langara.

 

Personal Life

I live in Vancouver with my wonderful wife. When we’re not hard at work we like to relax on the Gulf Islands, hike, camp, fish, and help renovate our friend’s boat.