“Tim was brought in to do UX work for a pre-existing custom software product that needed usability updates and improvements. I was his direct liaison and supervisor. The work was challenging, as he had to work within a certain scope and constraints. Tim was flexible, creative, diligent and produced excellent work in a tight time frame. Tim is wonderful to work with, positive and agreeable. He did a fantastic job of bringing fresh thinking, proper process, UX tools and practices to the work. He worked well within difficult constraints and still managed to provide creative, valuable design enhancements that tested very well with users. Tim works well with all stakeholders, users and team members and produces high quality work. Thank you, Tim!”
Kelly Lautt, Senior Leader, Enterprise Information Systems and Business Transformation
“Tim joined our team and was able to ramp up, understand our users, and deliver great work in a very short amount of time. His ability to clearly understand the problem from a user perspective helped the product team better shape the project and ensure we were focusing our efforts on high impact areas. He was able to take feedback from all stakeholders and iterate without holding up the project.”
Curtis Archer, UX Design Manager
“Tim was recommended to us by a mutual friend. We needed a UX specialist to review our existing apps, figure out what to fix and help us plan some solutions. Tim taught us how to conduct user research and gave us a wealth of data to guide our next release. He then quickly delivered several new UI ideas, and his enthusiasm for bringing us together as a group was critical in building consensus and giving the project it's momentum. Tim significantly moved the ball down the field. He was a pleasure to work with and we hope to use him again soon.”
Jim Tivy, Chief Technology Officer
“Tim was a part of the team working on design and usability testing of our most recent enhancements. We are a very specialized area of work and I was extremely impressed with Tim’s efforts to understand the needs of the business and our customers. Through many workshops and discussions, the wireframes were a constant work in progress; Tim never complained about the never ending requests for revisions to ensure we all achieved the desired outcome. During usability testing, he was attentive to the customers’ responses and reactions and provided invaluable insight to the business in order to make sure we carefully considered our customers’ abilities and desires. Tim’s work ethic and determination were pivotal to our project progressing as well as it did. I truly appreciated Tim’s efforts and it was a pleasure working with him.”
Krystal Hinter, E-Business Manager & Assistant Deputy Registrar
“We hired Tim to perform the difficult task of benchmarking our product. We needed a fresh set of eyes, and someone with strong problem solving skills to take our usability testing in a different direction. Tim started out by creating a framework for objectively comparing our product against several key indicators so that we could measure ongoing improvements and competitive strengths. Tim then ran several rounds of tests and applied an almost obsessive attention to detail in order to give us precise data. He was highly successful, and identified clear trends that will be very valuable in helping us improve the quality of the product. I have no hesitation in recommending Tim as a first class UX researcher.”
Jason Cyr, Director, User Experience – Cloud Security
“Tim’s thorough user-experience research showed us exactly what was and was not working in terms of our current web design. It was humbling to see how much wasn’t working, but the extensive evidence from actual users was impossible to argue with. Tim synthesized all his research into clear, prioritized recommendations we could start implementing immediately. Tim’s research and recommendations have been invaluable. Moreover, Tim was always a pleasure to work with, politely and patiently working with our crisis-dominated schedules and always exceeding expectations.”
Calum Scott, Director of Youth Services
“We were not familiar with UX at the beginning of our project but Tim took the time to teach and make sure we understood what was needed, and what the process would entail. He also took a great deal of time understanding our business, our clients and how best to connect the two. He created a tried, tested and easy to follow design and we will be very excited to see the final site up and running. His dedication, expertise and professionalism are a credit to his industry and a value to any project he takes on.”
Andrew Bryson, Business Manager
“Throughout our time on the project, Tim showed great professionalism particularly in terms of being flexible to new ideas and adaptable to arising challenges but also firm when it came to meeting goal deadlines and managing his team. I was particularly impressed while helping him run usability research. It played an important role in helping us understand how to better improve the design.”